Use Appointment Folders for Appointments
Tip #1 – Arrive to your meeting with folder in hand.
Look prepared and professional.
Tip #2 – Insert useful information.
Draw upon your previous contacts to determine content that will be most valuable to your meeting.
Increase Be-Backs and Sales
Key Points:
Call unsold showroom traffic right away to increase be-backs and sales!
Don’t wait until the next day or never….call in 15 minutes!
BDC needs to follow up right away!
Customer service driven phone call
Increase Appointments That Show in Your Dealership
Key Points:
Customer interactions must be documented in CRM
Managers must document information acquired about every customer
Maintain personalized relationships with CRM notes
Customize the sales experience.
Update Your Introduction and Increase the Bottom Line
Tips from Our Experts
Using video to engage customers. Tip #1 – Introduction video Putting a face to the voice is a great way to stand out from your competition and to also make a great first impression.